How the order process works

Our website is packed full of fantastic promotional product ideas – simply browse and find what you want, adding products to your online quote list. If you’re in need of some inspiration call us for a consultation and we can help guide and advise you on the best products for your requirements and budget.

Once you have selected your products we will send you a timely, accurate quotation based on your personal branding needs. Our quote will include all the information you need, including unit price, set-up charges and delivery costs. There are no hidden charges with Opus Promotional Products. If you want more info, just ask your dedicated account manager who will be happy to answer any questions you might have.

Once you are happy with everything and are ready to place an order, drop us an email or contact your account manager and they will get your order into production straight away. We pride ourselves on great communication, and will keep you updated every step of the way. You will receive an order confirmation outlining your order.

Our experienced studio team will prepare the final artwork proofs for your approval prior to sending to production. We usually get these turned around in a few hours, and it will provide you with an excellent idea of how the finished product will look – giving you the opportunity to make any last minute amendments. Standard artwork and proofs are provided free of charge as part of our service.

Once you’ve signed o your visuals and are happy to proceed our experienced production team will move into action to ensure that your promotional products are produced to the highest of standards, imprinted with your logo and delivered to you on time. Communication is very important to us, so we will keep you posted on the status of your order.

When your order has been dispatched, you will receive an email confirming your order is on its way. It’s really important to us that they arrive promptly and meet or exceed your expectations. This is one of the reasons why our customers come back to us time and time again. We like to monitor the satisfaction of our clients on a regular basis, and take all feedback and suggestions seriously.